Credit card or prepaid card -- Fees or interest -- Complaint #5034675
Complaint Overview
Complaint ID: 5034675
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: New York
ZIP Code: 10065
Date Received: 2021-12-22T12:00:00-05:00
Date Sent to Company: 2021-12-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was injured in XX/XX/XXXX and needed urgent XXXX XXXX XXXX XXXXXXXX. The doctor I went to told me it would cost {$4000.00} cash ( I don't have insurance, I'm a XXXX XXXX ) and offered to open a Care Credit account ( managed by Synchrony ), telling me it was interest free as long as I reimbursed regularly. After the surgery and for a year I made the payments religiously and brought the balance down from {$4000.00} to {$2700.00}. On XX/XX/XXXX, the anniversary date of the account, they charged me {$1000.00} in interest fees - 26.99 % of the original amount, despite my regular payments and the fact they were not owed that money. When I contacted them, they refused to explain the calculation and told me it was my fault, I should have known and this was it. I offered to pay in full and negotiate the fees because I had already paid {$1300.00} and I have a great credit score. They were rude, told me there was nothing to discuss and I was wasting their time. I ended up payment {$5000.00} for a {$4000.00} procedure because my doctor suggested Care Credit. It's a scam. The APR of my regular credit card is 13.9 % and they are accommodating when I have financial difficulties like what happened with Covid. Synchrony is just a loan shark peddled by doctors who are probably in on it. Disgusting and a great disservice to the American people.
Frequently Asked Questions
What is Complaint #5034675 about?
Complaint #5034675 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-12-22T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.