Debt collection -- Communication tactics -- Complaint #5032424
Complaint Overview
Complaint ID: 5032424
Company: Action Collection Agencies, INC.
Product: Debt collection
Sub-Product: Medical debt
Issue: Communication tactics
Sub-Issue: You told them to stop contacting you, but they keep trying
State: Massachusetts
ZIP Code: 01056
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2021-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a bill from Action Collection Agency of XXXX in regards to a medical bill. I responded to their notice via letter and provided proof that I paid the facility directly for the services. I received another notice from them that did not answer any of my requests/questions in my first letter. I sent a second letter but did not receive another response in writing. Since that letter, I received numerous phone calls and voicemails from different numbers requesting me to call them ; the messages were all automated. I sent a third letter demanding them to not contact me via phone but to respond to my previous letters via writing with further proof. I have received further automated voicemails.
Frequently Asked Questions
What is Complaint #5032424 about?
Complaint #5032424 was filed against Action Collection Agencies, INC. regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Action Collection Agencies, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Action Collection Agencies, INC.?
Yes, visit the Action Collection Agencies, INC. company profile at readthecomplaint.com/company/action-collection-agencies-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.