Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #5030558
Complaint Overview
Complaint ID: 5030558
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Money was taken from your account on the wrong day or for the wrong amount
State: California
ZIP Code: 92802
Date Received: 2021-12-21T12:00:00-05:00
Date Sent to Company: 2021-12-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX there was an error made by XXXX - I got through to mgmt and they reversed the erroneous pending charges. I called my bank and they reversed the charges on the XXXX of XXXX. However, today 2 of the three erroneous charges reappeared. I spent hours on phone with XXXX and bank. I provided J.P. Morgan chase withe reversal codes and escalated to executive office of chase where XXXX assigned case # XXXX to XXXX and even though XXXX provided reversal codes on pending charges - Chase is refusing to give me my money - to be clear I owe XXXX nothing and have paid for everything and because of their refusal to fix the issue that is no fault of mine - I am overdrawn- this should be illegal when the vendor supplied the referral codes. Additionally, the pending charges were on the XXXX not the XXXX - the phone number for XXXX at chase research exec office is XXXX x XXXX- the reversal code for the XXXX is XXXX and for the XXXX is XXXX. I have never had a bank do this and I never overdraft my acct! I have had this acct a long time. My name is XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #5030558 about?
Complaint #5030558 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-12-21T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.