Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5027609
Complaint Overview
Complaint ID: 5027609
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94040
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello Here, I am writing here asking for help with a recent case that happened with my disputing a change from United Airline to my Chase account. I made a purchase through XXXX for one ticket ( ticket A ) for my mother on XX/XX/2021, and because of the COVID situation, we adjusted the flight date several times on XXXX XXXX, XXXX, XX/XX/2021 with several additional charge transections. On XX/XX/2021, I brought another ticket ( ticket B ) for my wife so she can fly with my mother. On XX/XX/XXXX, we decided to upgrade the two ticket, so there is an additional charge with the upgrade. However, because ticket A and ticket B has different original value ( meaning we payed more for ticket A to start with ), the two tickets should be changed different amount when upgrade. The ticket A has an original value of {$4700.00}, and ticket B has an original value of {$4100.00}. When we upgrade the ticket to a value of {$5100.00}, ticket A should be changed for {$440.00} and ticket B should be charged {$1000.00}. This is correctly reflected on our receipt from XXXX ( attachment 1 ). However, XXXX has incorrectly charged me two times of {$1000.00}, whereas one of the charge should be {$440.00}. I have communicated this issue with Chase. But chase decided not to return my money with a letter did not explain why ( attachment 2 ). I am writing to ask for your help regarding this issue, and looking for suggestions. My email address are XXXX if you need to contact me for additional information. Thank you for your help, XXXX XXXX
Frequently Asked Questions
What is Complaint #5027609 about?
Complaint #5027609 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.