Credit card or prepaid card -- Closing your account -- Complaint #5027530
Complaint Overview
Complaint ID: 5027530
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: California
ZIP Code: 94607
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2022-01-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
The primary problem is as follows : Today, XXXX XXXX, 2021, I tried to close a Citi Card ( American Airlines Advantage ) card. 1. I called the phone number on the credit card statement and forced my way through endless menus. When I finally reached the option I wanted - i.e., to cancel the card- the phone system immediately hung up. 2. I redialed the same phone number and again forced my way through the menu. Once I reached the option to cancel the card, the phone system immediately hung up. 3. I called the General Support & Servicing phone number in my portal. When I finally ( forcibly ) reached an option to cancel the card, the phone system immediately hung up. 4. I called the Apply for a Card phone number in my portal in an attempt to reach a person. The phone system asked for my social security number ( SSN ), which I refused to provide. My SSN would link me immediately to my active card. I never could reach an actual person. The secondary issue, which I did not address right away, is that I never authorized Citi Cards to update my card to Platinum Select. I never activated the card they sent to me in the mail. Your help would be most appreciated to cancel this card. I am appalled that a company such as Citi Cards would exercise such practices. Thank you, XXXX XXXX
Frequently Asked Questions
What is Complaint #5027530 about?
Complaint #5027530 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.