Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #5027454
Complaint Overview
Complaint ID: 5027454
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: Wisconsin
ZIP Code: 53066
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received a call from " Chase fraud prevention '' about a wire template being set up on my business account. I use quotations because this was actually a scammer calling from a Chase phone number. They altered me to the wire and asked if I would like to cancel the wire. Assuming I am talking to chase I confirm my personal info but do not tell them my account info. The use this information to wire {$42000.00} out of my account. The phone call seemed odd so I immediately went into my local Chase branch to alert them of the situation. They inform me the wire has been set up and delivered. I tell them this is fraud right away and ask them to cancel the wire. They tell me it has been sent and will try and recall the wire. What follows next from Chase customer service is a nightmare. As of today it is XX/XX/21 and I do not have my funds back and Chase is basically telling me this is my fault and I don't know what to do next.
Frequently Asked Questions
What is Complaint #5027454 about?
Complaint #5027454 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.