Credit card or prepaid card -- Fees or interest -- Complaint #5026558
Complaint Overview
Complaint ID: 5026558
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: California
ZIP Code: 92503
Date Received: 2021-12-20T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got a credit card from Lowe 's ( XXXX CA ) to avail of the 6 months interest free program. I received my first statement ( XXXX ) through the mail and immedidately sent payment for almost 10 times more than the minimum amount required ( {$420.00} vs {$44.00} ) by mail. However, due to XXXX issues causing delays in the post office, I assume that the company received the payment later than the required due date. Also, unbeknownst to me, they changed my statements electronically from the paper statements that I was expecting to receive on a monthly basis. I called the company to correct this error since I never received the second statement ( XXXX ). Afterwards, I immediately sent the second payment for {$420.00} to cover the amount for the second statement, which I assume is also {$44.00}. Upon receipt of the third statement ( XXXX ) by mail, I noticed that the balance owed was more than the amount I expected to still owe the company. It turns out that they charged me {$29.00} late fee for XXXX and {$40.00} late fee for XXXX including {$0.00} for interest fee. I called the company to dispute the fees and they agreed to refund me the {$40.00}. However, the other fees are still enforced. I just want to report that the business practices of this company regarding the fees are unconscionable.
Frequently Asked Questions
What is Complaint #5026558 about?
Complaint #5026558 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-12-20T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.