Checking or savings account -- Closing an account -- Complaint #5023537
Complaint Overview
Complaint ID: 5023537
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: XXXXX
Date Received: 2021-12-19T12:00:00-05:00
Date Sent to Company: 2021-12-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Please help me I have been so humiliated by XXXX XXXX XXXXXXXX hey have XXXX dollars of mine and refuse to give it to me i opened acct XX/XX/XXXX they closed it XX/XX/XXXX and I've gone every day per request of the risk management saying it was ok to get my money and 4 locations hsve told Me no and the new XXXX location sat me in room whee eveyone could sew forb2 hours questioning me where I got my money from which was the texas rent relief program and even though check cleared the bank manager said she could hold Mt money for 7 years but why I've proven my identity I've been nice and the check is good it cleared its from the government pleade let me have my money theyvsaid no you can wait for 6 weeks will mail it to you what ikk be XXXX by then please help snd by the way this happen 2 locations the questions andxtresting me trash or criminal while customers watched and whispering I'm so humiliated
Frequently Asked Questions
What is Complaint #5023537 about?
Complaint #5023537 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-12-19T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.