Debt collection -- Attempts to collect debt not owed -- Complaint #5023343
Complaint Overview
Complaint ID: 5023343
Company: Synchrony Financial
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was paid
State: Florida
ZIP Code: 33756
Date Received: 2021-12-19T12:00:00-05:00
Date Sent to Company: 2021-12-19T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Synchrony Bank ( managing PayPal credit card ) has placed a fraudulent charge in my PayPal credit card. Have have been constantly harassing with phone calls asking to pay something I bought using my PayPal money that is in my PayPal account. They call me from the phone # XXXX XXXX XXXX demanding payment. I have spoke to them back in XXXX and XXXX XXXX and also this past XX/XX/21. When I requested to speak to a manager and confronted him about the fraudulent charges, he came up with the excuse that back in XX/XX/21, I had made some purchases from a XXXX online store named XXXX and the PayPal money account had requested their help. I told this manager that the credit card is not involved in any form or way in the mentioned purchase. I explained to him again that I paid with my PayPal money and that the purchase was returned to XXXX in XX/XX/21 because they falsely advertised the merchandise and sent me something I could not use. I asked this man to close the credit card PayPal account ( which I never asked for ). I want these crooks to stop bothering me and to remove any notice that may have added to my credit report.
Frequently Asked Questions
What is Complaint #5023343 about?
Complaint #5023343 was filed against Synchrony Financial regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-12-19T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.