Checking or savings account -- Managing an account -- Complaint #5023192
Complaint Overview
Complaint ID: 5023192
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: New York
ZIP Code: 11208
Date Received: 2021-12-19T12:00:00-05:00
Date Sent to Company: 2021-12-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX Thank you Consumer Finance.gov for addressing my concerns with CITIBANK On XX/XX/XXXX I XXXX XXXX XXXX XXXX was informed by Citibank via an upload on consumer finance that : " On XX/XX/XXXX, we will debit your account for the {$89.00} provisional credit we issued while we investigated your dispute. For the next five business days, we will continue paying checks and pre-authorized debits on your account up to the amount of the provisional credit '' Please note that my Citibank Account ending in # XXXX was never credited the incidental amount from the XXXX. Thus, Citibank completed the investigation without issuing the reimbursement from the XXXX incidental in the amount of {$89.00}. On the other hand, the issue with the scam or false impersonation of the XXXX XXXX and XXXX continues, these con-artists were reported to the Federal Bureau of Investigation in XXXX, when they hacked into XXXXXXXX XXXX. XXXX and XXXX XXXX claim to work for Citibank from XXXX, XXXX. XXXX XXXX and XXXX request personal and card number, social security, maiden name, security code on card to 'answer or provide information ' to the consumer. I contacted CITIBANK on XXXX via private phone number XXXX Please address and review the following information : XXXX PM XXXX XXXX On call with CITIBANK, placed on hold -- XXXXvia private line XXXX XXXX XXXX picked up the line for CITIBANK stating she was a XXXX XXXX ! From XXXX ( XXXX as in XXXX XXXX as in XXXX XXXX as in XXXX XXXX XXXX XXXX and XXXX as in XXXX ) from the XXXX. I XXXX XXXX XXXX XXXX 1 stated : " XXXX XXXX is on the line! '' XXXX XXXX stated " Correct! '' Screaming could be heard stating " XXXX XXXX is not CORRECT! Burning CITIBANK! '' XXXX XXXX XXXX picked up the phone line for CITIBANK again falsely impersonating a worker. XXXX PM A XXXX XXXX ( false impersonation ) provided the SAME ID as XXXX XXXX impersonating a XXXX XXXX. XXXX USA False Impersonation : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX stated that their supervisors in the XXXX were ( XXXX, XXXX, XXXX, XXXX, XXXX XXXX XXXX was impersonating XXXX. One could hear XXXX XXXX in the back of the CALL, with another CITIBANK customer arguing with her telling her to get off her phone. I XXXX XXXX XXXX 1 explained to CITIBANK representative that XXXX XXXX is NOT authorized to work in the United States ; XXXX impersonating XXXX XXXX -- - CITIBANK ID provided : XXXX They claim to be in XXXX, XXXX ; XXXX PM XXXX XXXX XXXX XXXX interrupted my private phone line XXXX once again to state that " To Russians -- -I am the XXXX! '' Please note that XXXX XXXX IS a Reported STALKER-NOT RELATED/CRIMINAL ACTIVITY -- - XXXX XXXX XXXX 1 XXXX XXXX XXXX XXXX XXXX do expect for these false impersonators to be apprehended. XXXX
Frequently Asked Questions
What is Complaint #5023192 about?
Complaint #5023192 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-19T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.