Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5022179
Complaint Overview
Complaint ID: 5022179
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Florida
ZIP Code: 32825
Date Received: 2021-12-18T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I placed an ordered through the BestBuy website for a couple of items which one was the XXXX XXXX to be able to pick it up at the store. When I arrived at the XXXX XXXX store, they said they did not have the item and it was already sold. Because of this I opted to buy the XXXX XXXX at a different location which was the XXXX XXXX store in Florida. When I went to make my payment on the BestBuy site, I noticed the balance owed was more than it should have been. Came to realized that I was being charged twice for the XXXX XXXX for the amount of {$1000.00}. I called and filed a fraud claimed after being informed at the store to do so since it shows that the laptop was picked up on XX/XX/XXXX by me. But this was not the case since I was actually working that day. This has not been resolved since it happened and Best Buy is unwilling to return credit simply because it shows on their system that the item was picked up by me.
Frequently Asked Questions
What is Complaint #5022179 about?
Complaint #5022179 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-18T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.