Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5021802
Complaint Overview
Complaint ID: 5021802
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Ohio
ZIP Code: 453XX
Date Received: 2021-12-18T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
In early XX/XX/2021 I noticed four unauthorized charges on my Citibank Costco credit card totaling {$2100.00}. All charges were dated XXXX, three were to the XXXX XXXX and one was to the XXXX XXXX XXXX. Neither my wife or I have ever been to a professional football game or a XXXX XXXX XXXX baseball game. I immediately contacted Citibank and reported the charges. They sent me some dispute documents which I filled out and returned. On XXXX I received a letter from Citibank dated XXXX stating that their investigator has determined that I placed the order and was responsible for the charge. It also advised that if I did not pay they would report it to the three consumer reporting agencies. The letter was unsigned and no contact information was on the letter. On XXXX at XXXX I contacted Citibank ( via their customer service number ) named XXXX XXXX who claimed to be a supervisor but was unable to locate the Investigator who handled my dispute or provide his name. I am a retired XXXX ( OH ) Police Department Detective ( XXXX yrs service ) and was the XXXX XXXX at the XXXX XXXX ( OH ) for 17 years. I have extensive experience in XXXX XXXX investigations and Fraud and Economic Crimes investigations, including credit card and related crimes. I know I am not responsible for the fraudulent acts of other on my credit card but it appears to me that Citibank is trying to " bully '' customers into paying for fraudulent charges made on their credit card.
Frequently Asked Questions
What is Complaint #5021802 about?
Complaint #5021802 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-18T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.