Checking or savings account -- Managing an account -- Complaint #5021708
Complaint Overview
Complaint ID: 5021708
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Pennsylvania
ZIP Code: 180XX
Date Received: 2021-12-18T12:00:00-05:00
Date Sent to Company: 2021-12-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
About two weeks ago I contacted Chase Bank regarding my debit card and a card chip issue. I was told that the card only needed a reset. Since then I've had issues woth my card declining, unable to access funds via the ATM, or request cash back on purchases while at a terminal. Today, XX/XX/2021, I contacted Chase customer service to request a new card. Currently, I live about 30 to 40 minutes from the nearest branch and have no cash on me. I asked if the card could be expedited. I was told that there would be a {$5.00} charge and that they're not authorized to waive the fee. Instead, now I have to wait 3 to 5 business days to get a new debit and to have access to an ATM near me. I'm stuck having to use my credit card for purchases. This type pf behavior and their unwillingness to assist a customer by waiving a fee is clearly a form of an abusive and unfair practice. I will be closing my account, but I could not let this type of behavior go and possibly affect other customers that may facing some sort of hardship and may require expedited access to access device. Your bank should clearly consider the potential heightened risks of XXXX violations or what could possibly cause regulatory scrutiny. Treat your customers like people rather than a dollar sign and maybe this way you'll retain your clientele.
Frequently Asked Questions
What is Complaint #5021708 about?
Complaint #5021708 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-18T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.