Checking or savings account -- Managing an account -- Complaint #5019921
Complaint Overview
Complaint ID: 5019921
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33308
Date Received: 2021-12-17T12:00:00-05:00
Date Sent to Company: 2021-12-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My checking account with JP Chase Morgan was compromised and the second I discovered a fraudulent check was made for {$500.00}! On XX/XX/XXXX I made my bank aware of it. I reported it on XX/XX/XXXX. I went into my bank and opened a new account with the branch manager XXXX. Opening up a new bank account is never easy because I have to notify so many accounts that I have automatically deposited and withdrawn as you can only imagine because I have had this bank account for so many years. My funds were to be transferred over to my new account. The funds were never transfer to my new account and my old account now was frozen. I was without access to any money for a few days and I could not have it resolved over the phone. I then went back into my bank and after hours I finally had access to my new account. My old account which was compromised was to be closed and as of today I found out it was NOT closed as it still remains open because I was notified that I have two charges of {$34.00} of insufficient fund fees. After all this and waiting to hear a response regarding this fraudulent matter on my account I expecting a call or a letter which I did not receive neither ... .so I called Chase XXXX I was told that my dispute of this fraudulent check being made was not only not investigated it was simply DENIED??? The reason was because I did not report it in time? My cutoff date was the XX/XX/XXXX and I reported it on the XXXX. I then asked to appeal the denied response which they did and I called back in a weeks time and it was STILL not only NOT investigated it was just simply denied again and a representative by the name of XXXX said there was absolutely no way to open the claim back up. I have banked with Chase for many many years and as a valued customer I would have believed that I would have been protected of any fraudulent matters on my account. I respectfully request that they honor me a 4 day grace period of reporting this fraud because I contacted them the minute I discovered it and I ask that they help me get my {$500.00} back. I am reaching out to you the Consumer Financial Protection Bureau in hopes that you can help me protect the funds that I have lost. Sincerely XXXX XXXX
Frequently Asked Questions
What is Complaint #5019921 about?
Complaint #5019921 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-17T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.