Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5017125
Complaint Overview
Complaint ID: 5017125
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Illinois
ZIP Code: 60563
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a BestBuy Visa. I had received an offer in XX/XX/2021, which I activated through my email. The Citibank offer stated ( sometime in the first half of 2021 ) I'd receive {$75.00} in rewards if I spent {$750.00} on utility charges on my card. I did exactly do what the offer stated. However, I did not get the rewards. When I called, they said I need to wait for 6-8 weeks. I waited a lot more than that. I waited a few months, and nothing was every provided. I called in XX/XX/2021, and they had me on the phone for XXXX minutes with Citi and BestBuy rewards team and they said I would be receiving the {$75.00} reward in my email. I waited several weeks nothing happened. I called again today and was on the phone for XXXX minutes with the supervisor. She tried call XXXX and was on hold. She then said she had to go, and I can talk to them directly. After terrible customer service from both Citi and XXXX, I have no energy left to be on the phone again after being on the call for XXXX minutes in the last 2 calls. I asked to speak to another supervisor, and she said she was it. I have no hope of recovering anything if I call XXXX directly or through Citi. # NorespectforCustomer
Frequently Asked Questions
What is Complaint #5017125 about?
Complaint #5017125 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.