Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #5017024
Complaint Overview
Complaint ID: 5017024
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 75216
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX submitted 401k packet solidifing acct held with citibank since employment term back in XXXX By XXXXdocuments were recieved via fax to withdraw 401k ( Documents sent via fax 2xs ) ( Documents emailed XXXX xs ) As of XXXX-additional paperwrk received ( originally submitted but then advised not needed then requested then adv it was received originally but back dated to XXXX when originally sent billed for that cycle had claim been worked effentially wouldnt be outdated then being advised different things 2-3 different occasions from managers ) From XXXX to XXXX nothing has been done in regards to my request to process closure for my 401k. Citibank knows we can not go into the office there fore they are conducting a long strenuous process to make it difficult for holders to close accounts. When i called today during business hours they had my number routed to a vm indicating call back during business hours i call checking citi they transf me over i get put on hold for a rep who never returns citibank is definitely a fraud and i want to know my legal options
Frequently Asked Questions
What is Complaint #5017024 about?
Complaint #5017024 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.