Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5016955
Complaint Overview
Complaint ID: 5016955
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Arizona
ZIP Code: 85286
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
RELATED TO CFPB COMPLIANT XXXX AND BANK OF AMERICA - YOU BOTH ARE XXXX OR ARE BOTH ARE CORRUPT. THE COMPANY DID NOT RESPOND AND THE NUMBER YOU CITE BELOW DOES NOT WORK. THE RECORDING OF THE NUMBER AND EXTENSION RESULTS IN A RECORDED MESSAGE THAT INFINITELY STATES TO ENTER THE EXTENSION AND WHEN YOU ENTER XXXX IT TELLS YOU TO ENTER IT AND FINALLY IT HANGS UP ON YOU. The company sent its response directly to you and provided a copy to the CFPB. It may take a few days for you to receive the companys response. To protect consumer privacy, the CFPB has not included the companys response in this consumer portal. You can contact the company at ( XXXX ) XXXX XXXX about its response to this complaint.
Frequently Asked Questions
What is Complaint #5016955 about?
Complaint #5016955 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.