Credit card or prepaid card -- Trouble using your card -- Complaint #5016843
Complaint Overview
Complaint ID: 5016843
Company: Citibank, N.A.
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: 91016
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Wayfair credit card has been frozen for more than 2 months. No one can help. I dont even know the reason. Every time I check in, I cant talk to the customer service department at the phone number on the back of the card. Instead, Im transferred to a Wayfairs. In other departments, I even asked them to transfer to the customer service department, but every time it was blocked, and strangely they asked me to explain why I need to transfer to the customer service department, and it is necessary. The last time I even deceived me and the translator and put me and the translator on the line for about 20 minutes, knowing that the translator asked me to call again because there was no answer for too long. Every time I call in, I am only told that I need my personally identifiable information. This is to protect my account. I will receive a phone call or text message from the bank within 24 to 48 hours, or the bank will send a letter It may take 7 to 10 days to contact me. However, I have been waiting for more than 2 months without any news.
Frequently Asked Questions
What is Complaint #5016843 about?
Complaint #5016843 was filed against Citibank, N.A. regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.