Checking or savings account -- Managing an account -- Complaint #5016313
Complaint Overview
Complaint ID: 5016313
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 94025
Date Received: 2021-12-16T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX i went to my local Bank of America branch needing to access my Safety Deposit Box. I arrived at the branch at XXXX. The hours had been reduced to XXXX earlier in the pandemic, in XXXX. I found the bank closed, locked, and with signs posted ( I took photos ) both describing the COVID protocols in place and that the branch is " Temporarily Closed '' with information to contact BofA for access to Safety Deposit Boxes. I both emailed the contact information and I waited online for 1 hour, 40 minutes to speak with someone ( after my first call was auto disconnected by their system after 25 minutes. ) I NEVER received notice of the closing of my bank, restricting access to my personal belongings. I have an urgent need to collect one of the items in my box and I still have NOT heard from BofA. BofA could and should have notified me. I log into the mobile app daily, the web portal at least every other day, and they have my email address linked to my user ID, linked to my mobile and home phones, linked to my accounts. They have multiple ways to reach me. I want my property! This isn't rocket science.
Frequently Asked Questions
What is Complaint #5016313 about?
Complaint #5016313 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.