Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #5013110
Complaint Overview
Complaint ID: 5013110
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Florida
ZIP Code: 342XX
Date Received: 2021-12-15T12:00:00-05:00
Date Sent to Company: 2021-12-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Thursday, XX/XX/XXXX, I submitted an application online with XXXX XXXX XXXX XXXX in XXXX XXXX, FL. Shortly after, I spoke to the Leasing Agent, XXXX XXXX, over the phone and I authorized a charge for the application fee in the amount of {$75.00}. I provided my credit card information over the phone to pay the application fee, but I was charged more than {$75.00}. I did NOT authorize the additional charges placed on my card by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. The total amount charged by XXXX XXXX XXXX is {$580.00} USD. It should be {$75.00}, so I disputed the amount of {$510.00} with Chase. In both the first and secondary reviews by Chase, they found the transaction to be valid, despite the information I provided that clearly proves that I never agreed to these charges. Consequently, I am filing this complaint with the Consumer Financial Protection Bureau as I have exhausted my options with Chase.
Frequently Asked Questions
What is Complaint #5013110 about?
Complaint #5013110 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.