Credit card or prepaid card -- Other features, terms, or problems -- Complaint #5009965
Complaint Overview
Complaint ID: 5009965
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: 145XX
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XXXX XXXX XXXX XXXX BANK XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX Using a Lowes Credit Card I made a purchase ( ~ {$1500.00} ) at Lowes XXXX New York some three months back ~ XXXX. Lowes was not able to deliver the item. Lowes credited my Credit for the amount of that purchase. Aften ~three month of me making other purchases at Lowes using my Lowes credit card, SYNCHRONY BANK decided to refund the remain credit card balance of {$1000.00}. They debited my account for that amount on XX/XX/2021. I called SYNCHRONY BANK reguarding the debit to my credit card on XX/XX/2021 and they ( XXXX ) said that a check was sent ( by XXXX ) to me on XX/XX/2021. I did not receive that check. on XXXX I again called SYNCHRONY BANK and told them that I still have not received a refund check from them. A asked them for a tracking number but they refused. SYNCHRONY BANK would not provide me with any tracking information or any proof that they actually sent refund. To date : I have not received the refund by check and I am out {$1000.00}. Can you please help me?
Frequently Asked Questions
What is Complaint #5009965 about?
Complaint #5009965 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.