Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5008703
Complaint Overview
Complaint ID: 5008703
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Fraud or scam
State: Indiana
ZIP Code: 47201
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently accepted a XXXX in Washington XXXX and was looking at some rental properties to contact. XXXX property I found was listed for a XXXX XXXX XXXX. I sent him an email stating that I was interested in the rental and he immediately sent an email back going over the details. We conversed back and forth over email about the property and agreed upon a move in date as well as a lease. He then asked for first months rent, last months rent, a security fee, and a pet fee for the initial deposit. He asked that I write him a cashiers check and to deposit it into his account at Bank of America. I obliged and wrote the check out to him. After I took the cashiers check to Bank of America and deposited into the account he provided, I contacted him via email to let him know it was in and that i submitted it in his name. He immediately sent me an email back stating that i did it wrong and that it should have been submitted under his cooperate account name of XXXX XXXX. I became very concerned and called Bank of America to place a stop payment. They stated that it had already been deposited, and that the best they could do was put a hold on the account. After multiple conversations with individuals in different departments at Bank of America, I was finally told that I would need to reach back out to them on XX/XX/14 to proceed, that there is nothing they could do since the account was on hold until then. I went there this morning to resolve this and was informed that the account had already been emptied, and that Bank of America could do nothing for me since I wasn't an account holder. I then proceeded to contact XXXX XXXX and was told that there is nothing they could do either.
Frequently Asked Questions
What is Complaint #5008703 about?
Complaint #5008703 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.