Mortgage -- Struggling to pay mortgage -- Complaint #5008185
Complaint Overview
Complaint ID: 5008185
Company: U.S. Bancorp
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: XXXXX
Date Received: 2021-12-14T12:00:00-05:00
Date Sent to Company: 2021-12-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
1. Spoke to Bank representative mid- XXXX, discussed end of forbearance options. 2. Was explained the deferred option and was given the interest rates and payments. 3. Was suggested to select deferred option but delay finalization until end of month to see if other changes or options may become available. 4. Called back on or about XX/XX/2021 to get update on program, was told I was not eligible for deferred program. Called on Monday, XX/XX/XXXX, was on hold for 1 hour then disconnected, and called next day. 5. Resumed automatic payments on XX/XX/2021, Payment were returned, received notice that I must make all forbearance payments. 6. XX/XX/2021 received notice from my bank stating the XXXX payment was returned,
Frequently Asked Questions
What is Complaint #5008185 about?
Complaint #5008185 was filed against U.S. Bancorp regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-12-14T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.