Mortgage -- Trouble during payment process -- Complaint #5003928
Complaint Overview
Complaint ID: 5003928
Company: U.S. Bancorp
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
State: New Jersey
ZIP Code: 08401
Date Received: 2021-12-13T12:00:00-05:00
Date Sent to Company: 2021-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
As we have expressed to US Bank numerous times, we were having mortgage troubles that started from a principal amount error, that in the beginning, we hopelessly tried to resolve with them via telephone, but it was like we were using the wrong words or speaking another language when speaking with them ; and they would never give us a name of a person ( s ) in a specific department who could help us. Then the housing crisis started, and all of our attention had to be focused on trying to remain in our home as US Bank denied loan modification applications, grossly inflated late fees and tried to use default tactics to foreclose on our mortgage. So again early XXXX we went back to working on our principal amount error to learn that the matter was worse than we thought, because we learned that we are victims of loan flipping and mortgage fraud ; and with the help of CFPB as US Bank have sent paperwork trying to prove that we signed for a loan, that we did not sign, somehow we are still waiting for the money facts. A third fictitious loan in XXXX that we did not want, and did not sign is for {$130000.00} and claims that we received {$16000.00}. We did not receive it, so it is criminal that we have to pay for money that we did not receive, and the {$8900.00} that goes with it. Prove that we received this money. We want copies of the cancelled check and every piece of information surrounding that bank deposit and check being cashed. Strangely our paperwork shows that US Bank was working in concert with XXXX XXXX. So if US Bank has copies of the XXXX paperwork, they definitely have copies of the cancelled check, and all the information about what happened to the money ... correct? Please send money facts only right away, or please deduct the amount of this third fictitious loan from our principal balance. Thank you.
Frequently Asked Questions
What is Complaint #5003928 about?
Complaint #5003928 was filed against U.S. Bancorp regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-12-13T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.