Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #5001206
Complaint Overview
Complaint ID: 5001206
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Fraud or scam
State: California
ZIP Code: 90277
Date Received: 2021-12-12T12:00:00-05:00
Date Sent to Company: 2021-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have made XXXX different Wire transfers to a bank account in XXXX : XX/XX/2021 {$3100.00} XX/XX/2021 {$7800.00} I have discovered XX/XX/2021 that the person I have sent the money to is a scammer and I have made a claim the same day to my bank Chase which they lost and had to make a new XXXX XX/XX/2021. I have spent XXXX hours in total over the phone with my bank to find out what's wrong and still did not get any reply. I could not go to work for 2 days trying to get information and help from my bank without a result. I made an appointment today with a Chase banker. He called the claim department and they told him the claim they did was rejected by the receiver 's bank and there's nothing they can do because it's a wire transfer.
Frequently Asked Questions
What is Complaint #5001206 about?
Complaint #5001206 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-12-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.