Checking or savings account -- Managing an account -- Complaint #5000342
Complaint Overview
Complaint ID: 5000342
Company: Keycorp
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Pennsylvania
ZIP Code: 152XX
Date Received: 2021-12-12T12:00:00-05:00
Date Sent to Company: 2021-12-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I got XXXX Checking Account with the KeyBank NA. I found errors in the statements and wrote a notification about their correction.The bank corrected the errors and closed my account as charged off. When I log into an account, I see that you have closed your account, but I didnt. The branch manager ignores me without answering my notification, without answering my email or phone call.
Frequently Asked Questions
What is Complaint #5000342 about?
Complaint #5000342 was filed against Keycorp regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-12T12:00:00-05:00.
How did Keycorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Keycorp?
Yes, visit the Keycorp company profile at readthecomplaint.com/company/keycorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.