Credit card or prepaid card -- Problem when making payments -- Complaint #4999512
Complaint Overview
Complaint ID: 4999512
Company: Synchrony Financial
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Texas
ZIP Code: 75904
Date Received: 2021-12-10T12:00:00-05:00
Date Sent to Company: 2021-12-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
For the last XXXX of months whenever I try to log into my XXXX Credit Card account, managed by Synchrony Bank, I am unable to log in and manage my account due to errors with their sending a security code to my cell phone. They continue to show an old landline number for my account on the log in page. They say they have removed the landline number, but in fact they have not. They say they have reset the page but they have not. I believe this is a deliberate attempt by Synchrony Bank to force customers to make payments " as a guest '' instead of being able to log in and see details of their accounts.
Frequently Asked Questions
What is Complaint #4999512 about?
Complaint #4999512 was filed against Synchrony Financial regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-12-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.