Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4998873
Complaint Overview
Complaint ID: 4998873
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 75061
Date Received: 2021-12-11T12:00:00-05:00
Date Sent to Company: 2021-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was notified through a push notification and email from Chase Bank, that there was a suspected fraud transaction. The transaction was from XXXX XXXX, located in XXXX, TX, for the amount of {$4000.00}. This fraudulent transaction took place on XX/XX/2021. I immediately disputed this claim to Chase by calling their fraud department. The fraud department advised me that they had determined it was fraud and that the transaction was had tried to be processed numerous times before successfully charging my card. On XX/XX/2021, I received a letter in the mail from Chase that was dated XX/XX/2021, notifying me that my fraud claim had been denied. The letter did not state the reasoning, nor did they provide me any information on how to dispute their finding.
Frequently Asked Questions
What is Complaint #4998873 about?
Complaint #4998873 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.