Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4989819
Complaint Overview
Complaint ID: 4989819
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Tennessee
ZIP Code: 37122
Date Received: 2021-12-08T12:00:00-05:00
Date Sent to Company: 2021-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/21 someone charged XXXX on my BOA credit card and bought merchandise from XXXX XXXX. On XX/XX/21 I called BOA fraud and reported the information. On XX/XX/21 I received a letter from BOA stating the claim had been resolved and a credit for XXXX had been put back into my account. On XX/XX/21 I received another letter that could not approve my claim, saying that someone in my home had made the charges. I called BOA and told them that I'm the only person that lives at my address. She continued to tell me that someone either in my home or had authorization to use my card. I asked her if she had a name. She said yes it is XXXX XXXX. I told her that my XXXX XXXX on XX/XX/21 and prior to that he was in a XXXX home. She told me that there was nothing right about this and she would turn it in to the fraud dept. I have made at least a half dozen calls to BOA and get a different answer every time.I have also written a letter and a copy of my husbands XXXX XXXX I appreciate any help I can get to resolve this matter. Thank you
Frequently Asked Questions
What is Complaint #4989819 about?
Complaint #4989819 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-12-08T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.