Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4988585
Complaint Overview
Complaint ID: 4988585
Company: Rocket Mortgage, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: New York
ZIP Code: 121XX
Date Received: 2021-12-08T12:00:00-05:00
Date Sent to Company: 2021-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Applied for an FHA Mortgage with Rocket Mortgage and asked multiple times for a Loan Estimate from them. Was provided with screenshots and a Loan Summary that was missing information to compare loans. Lender is not upfront about the origination charges =, interest rate or APR. There is no way to mortgage shop with the information given. Lender also pulled my credit. Now I have an additional Credit inquiry but no information about the loan details.
Frequently Asked Questions
What is Complaint #4988585 about?
Complaint #4988585 was filed against Rocket Mortgage, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-12-08T12:00:00-05:00.
How did Rocket Mortgage, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Rocket Mortgage, LLC?
Yes, visit the Rocket Mortgage, LLC company profile at readthecomplaint.com/company/rocket-mortgage-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.