Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #4985794
Complaint Overview
Complaint ID: 4985794
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: California
ZIP Code: 93536
Date Received: 2021-12-07T12:00:00-05:00
Date Sent to Company: 2021-12-07T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I sent payment using PayPal credit when the payment was requested from me I inadvertently created a duplicate transaction upon realizing that. I notified PayPal that the second transaction was only a duplicate. and it not to been processed. I later found out that the first transaction was not paid to the recipient. so the recipient has not received any of the payment. 1. PayPal has failed to accurately update my account to one reflect the cancellation of the duplicate and 2. PayPal has failed to refund the transaction that the recipient was not able to get. so now I am being charged interest on to {$400.00} transactions which have gone nowhere because the recipient has not received the authorized 400 plus the cancellation of 400 which was a duplicate and PayPal is not canceled the payments and I am being charged interest for almost 2 months yet the funds have not been paid to recipient, the other {$400.00} amount is a duplicate which I requested to have cancelled and it too has not been cancelled causing me to accrue interest unnecessarily.
Frequently Asked Questions
What is Complaint #4985794 about?
Complaint #4985794 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2021-12-07T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.