Checking or savings account -- Managing an account -- Complaint #4982109
Complaint Overview
Complaint ID: 4982109
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 33919
Date Received: 2021-12-06T12:00:00-05:00
Date Sent to Company: 2021-12-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
USAA Savings Bank has placed restrictions on my account which will not allow me to transfer funds FROM my account to another institution and they are placing 7 day holds on funds which they have received that were transferred out of another account. They are placing holds on my account and returning checks as insufficient funds ( NSF ) after they have the funds which were transferred from another financial institution and charging me {$29.00} for each NSF. On XX/XX/2021, using the USAA app, I transferred funds from my linked account with XXXX XXXX to my USAA checking account. The funds were withdrawn from XXXX XXXX on XX/XX/2021, as of XX/XX/2021 USAA still shows a hold on the funds and has returned checks ( NSF 'd ) which were written from my USAA checking account. This has occurred on XXXX different occasions.
Frequently Asked Questions
What is Complaint #4982109 about?
Complaint #4982109 was filed against United Services Automobile Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-06T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.