Mortgage -- Trouble during payment process -- Complaint #4974681
Complaint Overview
Complaint ID: 4974681
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: California
ZIP Code: 95841
Date Received: 2021-12-03T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I closed on the mortgage in XX/XX/2021 The closing sheet provided by the loan closing officer was that I was paying XXXX and some change for Mortgage payment Property taxes And home owners insurance I was responsible for paying out of pocket for Hoa fees Earthquake Flood insurance I have XXXX insurance and I have a bundle insurance policy Auto and homeowners Since the close of XXXX. I was under the impression my home owners had been paid by the escrow account. It hadn't. Bank of america had not sent a single check to them. Instead, now the payments I sent to XXXX that were intended for my auto flood and earthquake ( 3rd party ) were being applied to also cover some of the homeowners insurance. Throwing off my payments. As a result of bank of america not sending out payment it has thrown off how my payments are being applied. In XXXX XXXX sent me a bill for pending cancelation of home owners which is when I became aware of the issue and informed bank of america. I submitted several times the homeowners insurance bill and it's now XX/XX/2021. They were aware since XX/XX/XXXX and I have have called several times since then. I told bank of america to send out a payment to XXXX for homeowners. It's still not done and I am risking cancelation of both policies because they are bundled. Bank of america keeps asking the same questions when I complain. They are not working on a resolution. It's frustrating since I pay on time every month on time.
Frequently Asked Questions
What is Complaint #4974681 about?
Complaint #4974681 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-12-03T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.