Checking or savings account -- Managing an account -- Complaint #4973540
Complaint Overview
Complaint ID: 4973540
Company: Banner Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Oregon
ZIP Code: 97420
Date Received: 2021-12-03T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Both of my checking accounts at Banner Bank located at XXXX XXXX XXXX XXXX XXXX XXXX, OR XXXX were overdrawn from having too low of funds available that was in fact due to my account information being stolen. Causing a snow ball effect. I absolutely did not authorize Banner bank to allow for any transaction going through any of my accounts to be paid with a over draft fee. I was never allowed to opt in to the over draft fee service. As a matter of fact I asked to opt out several times but was denied. Under the Obama era bank reform laws in 2010 and REG 1005.17 I am officially filing a complaint against my bank. The manager has zero clue as to the current Bank Regulations regarding this issue. She was very rude to me and refused to refund any of my money either. I went into the bank on two separate occasions this week on XX/XX/XXXX and today XX/XX/XXXX. Again I have explicitly requested for the bank to refuse all incoming charges that the funds are not available. The manager told me that even if it is presented and not paid that I was still be charged a {$30.00} transaction fee per occurrence. I do know this is illegal based on the fact that I used to be a successful person banker, mortgage loan officer and now am a Oregon XXXX XXXX XXXX XXXX Due to Covid both my small businesses have been affected negatively. Also XXXX charged me for items that were supposed to be paid for with my rewards available on my XXXX Credit Card. XXXX also charged me for items to my bank that I did not receive. XXXX then charged me, refunded me, recharged me 3 separate but concurrent times as well. I tried to resolve it online but was unable to based on I never bought those items at all and the 3 items I did receive were supposed to be paid by my available rewards on their XXXX credit card!!
Frequently Asked Questions
What is Complaint #4973540 about?
Complaint #4973540 was filed against Banner Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-12-03T12:00:00-05:00.
How did Banner Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Banner Corporation?
Yes, visit the Banner Corporation company profile at readthecomplaint.com/company/banner-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.