Mortgage -- Closing on a mortgage -- Complaint #4973445
Complaint Overview
Complaint ID: 4973445
Company: Primary Residential Mortgage
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Closing on a mortgage
State: South Carolina
ZIP Code: 299XX
Date Received: 2021-12-03T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We closed on our house last month. At the time of closing we paid all fees to include our taxes. Despite being advised by our closing attorney ( and I have emails to show this ) the mortgage company decided to not wire the money for taxes, instead they deducted it and kept it. Where this becomes a problem is they sold our loan quickly to another company and now no one can tell us where this money is. We have been working with our local branch and are told no one can find it. We have called customer service at Primary Residential Mortgage and are told we never had an account with them. We keep getting the run around despite having emails given to us by the attorney showing that XXXX kept our money. I have tried sending emails to the closing representative at XXXX and they refuse to respond to me. At this point no one can tell us where our money is and will not communicate with us. It seems they have kept our money and are claiming to have no record of it. Again we have documentation that they did not follow normal procedure and were advised against doing this by our attorney, XXXX refused to comply with the attorney recommendation and this has resulted in the loss of our money. We are beginning to suspect they have stolen our money or doing some form of illegal activities. I have exhausted all avenues other than someone with the government investigating what happened, so we are not out more money to pay our property taxes.
Frequently Asked Questions
What is Complaint #4973445 about?
Complaint #4973445 was filed against Primary Residential Mortgage regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-12-03T12:00:00-05:00.
How did Primary Residential Mortgage respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Primary Residential Mortgage?
Yes, visit the Primary Residential Mortgage company profile at readthecomplaint.com/company/primary-residential-mortgage to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.