Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #4968925
Complaint Overview
Complaint ID: 4968925
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 90630
Date Received: 2021-12-02T12:00:00-05:00
Date Sent to Company: 2021-12-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX {$9400.00} worth of fraud was charged to our bank account. Bank of America alerted that there was suspicious activity on XX/XX/XXXX and put a halt on our card. After speaking with a bank representative on the phone and confirming the fraudulent charges, the bank created a claim and we were told that the claim would be reviewed and the money should be recovered. We had instances of fraud in the past and knew the process the bank used in the past so we knew what the next steps would be. We waited and heard nothing until XX/XX/XXXX when i received a letter in the mail dated XX/XX/XXXX. This letter seemed vague and unofficial. It explained that the claim was denied based on the information they received that stated all the authorizations were authorized. I received no proof, no paperwork .... no information other than that the claim was simply denied. The $ 9000+ charges are all XXXX XXXX. I am a XXXX XXXX XXXX mother married to an XXXX. We do not and have never used or purchased XXXX XXXX XXXX XXXX XXXX etc. You can clearly see from our banking history dated all the way back to XXXX that we do not purchase XXXX XXXX and would never buy {$9000.00} ( Our life 's savings ) worth of XXXX etc for our family of XXXX. We have tried to contact the bank but they have shut us down explaining the claim is now closed and they are not responsible. After calling multiple times they gave us a fax number to send an appeal. I sent XXXX appeals by fax on XX/XX/XXXX. I have heard nothing. I have not contacted the company that is responsible for the majority of these fraudulent charges because I didn't want to interfere with the bank handling the dispute. The company name is XXXX XXXX in XXXX CA. We are desperate to get our savings back especially during these financially difficult times. We were really shocked that our bank account was compromised and now they are not taking responsibility for the fraud. Please advise what can be done. Thank you.
Frequently Asked Questions
What is Complaint #4968925 about?
Complaint #4968925 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2021-12-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.