Credit reporting, credit repair services, or other personal consumer reports -- Problem with a credit reporting company's investigation into an existing problem -- Complaint #4966198
Complaint Overview
Complaint ID: 4966198
Company: Synchrony Financial
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a credit reporting company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Georgia
ZIP Code: 30064
Date Received: 2021-12-01T12:00:00-05:00
Date Sent to Company: 2021-12-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/2021, I voluntarily paid SYNCB chargeoff account XXXX in full. Since then, I have contacted SYNCB in vain on numerous occasions requesting that they either update their inaccurate data ( chargeoff status still remains ) or delete the account ( it is now paid in full ) that is currently reporting collection/chargeoff to the credit bureaus. Not only has SYNCB refused to update the erroneous information reporting, SYNCB has consistently verified to the credit bureaus since XX/XX/2021, that their reporting is accurate. As of today 's filing, the status of the now paid in full account, is blatantly reporting as a chargeoff. This is done to intentionally suppress an individuals credit scoring. As stated above, I voluntarily paid this account in full in XX/XX/2021 and I have not had a negative payment history in years. Unfortunately, SYNCB is currently intentionally disguising this mischaracterized account to the credit bureaus to imitate the account as if it is a recent negative chargeoff acount that commenced 5 months ago. This is also done to intentionally suppress an individuals credit scoring. It is my belief that SYNCB is intentionally reporting this disguised, mischaracterized account ( status : chargeoff ) to the credit bureaus in retaliation for my many disputes sent to the CFPB and State AGs office regarding their privacy policy noncompliance over the last 3+ years. SYNCBs intentional infliction of emotional distress, deception, negligence and retaliation, has caused me tremendous stress, credit card denials, credit line increase denials, and missed business opportunities. SYNCB owed me a duty of extreme care to properly investigate and only report accurate credit information to the credit bureaus. SYNCB has failed to meet this required standard of care.
Frequently Asked Questions
What is Complaint #4966198 about?
Complaint #4966198 was filed against Synchrony Financial regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a credit reporting company's investigation into an existing problem. It was received by the CFPB on 2021-12-01T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.