Checking or savings account -- Managing an account -- Complaint #4962697
Complaint Overview
Complaint ID: 4962697
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Fee problem
State: Rhode Island
ZIP Code: 02891
Date Received: 2021-11-30T12:00:00-05:00
Date Sent to Company: 2021-11-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I deposited a government check from my Federally recognized XXXX XXXX ( XXXX XXXX XXXX ) to my Bank of America checking. This was a day before XXXX. I was advised that while a hold would be placed on the funds, they would cover any things debited from the account on the next business day XX/XX/2021. I have now received {$100.00} in fees from the bank ALONE ( nevermind the merchant ) because they are not allowing my debits to be processed ( automatic payments ) because they wont remove the hold. I did not ask for the entire hold to be removed, just enough to cover what is currently being pulled since I was advised it would cover it by the next business day ( XX/XX/2021 ). When attempting to get the fee refunded, I was advised I couldnt. I was advised the check looked fraudulent even though it was drawn on another bank ( XXXX ) and was government issued. I recognize and understand the need for the hold, however, I am extremely upset that they were able to release the hold to take THEIR monthly maintenance fee and then charge me additional fees.
Frequently Asked Questions
What is Complaint #4962697 about?
Complaint #4962697 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-30T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.