Student loan -- Struggling to repay your loan -- Complaint #4962429
Complaint Overview
Complaint ID: 4962429
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Struggling to repay your loan
Sub-Issue: Can't get other flexible options for repaying your loan
State: New York
ZIP Code: 105XX
Date Received: 2021-11-30T12:00:00-05:00
Date Sent to Company: 2021-11-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX and I am writing in regards to the Public Service Loan Forgiveness program. I have been a XXXX XXXX XXXX XXXX teacher for 20 years. I have been inconsistent with payments because of financial difficulties, however have paid what I can through the years. I began paying loans in XXXX and those payments are not being used as qualifying payments, only payments made after XXXX. I have applying 5 times and been denied each time, even though current rules say that the payment type is being waived. Recent media has stated that work credit will be given in place of payment history. I have also accrued almost XXXX dollars in interest throughout the life of my loans. Please help! XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4962429 about?
Complaint #4962429 was filed against Aes/Pheaa regarding Student loan specifically about Struggling to repay your loan. It was received by the CFPB on 2021-11-30T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.