Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4957233
Complaint Overview
Complaint ID: 4957233
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Illinois
ZIP Code: 60654
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for the Chase XXXX XXXX XXXX credit card on XX/XX/XXXX. On this day, there was a banner above the application that read : " Apply by XX/XX/XXXX and receive XXXX XXXX XXXX credits for each night you stay from XX/XX/XXXX to XX/XX/XXXX. '' ( see attached image ) I was approved for this card on XX/XX/XXXX. I called to confirm this benefit, as I had applied by " Apply by '' date, and the Chase representative told me that I will not receive this benefit, as I was not approved until after the deadline. Please note, the wording does not have a deadline for approval. It just has a deadline for applying. Chase confirmed with me another time on the phone that I will not be receiving this benefit for this reason. I then took the issue up with XXXX, who contacted Chase, and I received an email confirming their stance. ( see attached PDF ) I believe that they're intentionally misinterpreting the wording on their offer. I was going to use this offer with my booked XXXX stays to achieve XXXX XXXX status this year, which XXXX XXXX XXXX values at {$4900.00} ( see link below ), so I believe this is what Chase has effectively cheated me out of. link for value of night credits : XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4957233 about?
Complaint #4957233 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.