Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4956509
Complaint Overview
Complaint ID: 4956509
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Colorado
ZIP Code: 80124
Date Received: 2021-11-29T12:00:00-05:00
Date Sent to Company: 2021-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/ 2021 i was victim of the XXXX scam through Chase bank. I was looking for XXXX customer support to return an item and i found a number that i called and they pretended to be XXXX ( XXXX XXXX XXXX ). I asked to return an order ( value of {$320.00} ) and they told me that we needed to use XXXX through my bank, it did sound strange at first but since i don't call XXXX very often i thought it was a new way to do things. They asked me to download a screen sharing app called XXXX on my phone. I followed what they were telling me as i did not know that they were actually not XXXX. They also called me back from a different number XXXX XXXX XXXX. They guided me me through setting up a XXXX recipient and attempted sending {$1300.00}. The recipient they have set up is below : XXXX Refund Memo : Refund ID XXXX verify email : XXXX Amount : {$1300.00} XXXX asked why am i sending money to them if this is a refund and they mentioned that it is just a code and i will see later. They were having issues with the first payment so they tried a second one to a different email and amount ( {$490.00} ) details below. At that point the bank called me and managed to stop the second. They tried to call me for XXXX times while i was on the phone with the bank from the XXXX XXXX XXXX number but i never picked up. XXXX XXXX XXXX XXXX : {$490.00} The first one unfortunately went through for the {$1300.00} amount. I tried calling back the XXXX XXXX XXXX number to ask for the money back. I managed to talk to the same person but obviously they told me that i have hanged up the call so money is lost. My wife tried to call that number and she left a voice mail and the lady named XXXX XXXX called back. They were very nasty with us. Why Chase doesn't request verbal approval from the customers on all XXXX payments? Especially when they know about the XXXX scam and that i never made a XXXX payment in the last XXXX months. I am really frustrated as i think Chase should have better protection for the customers and not just allow a scam to happen like this. If they see a XXXX payment made to " XXXX Refunds '' it should be a red flag and should be stopped to protect people from being scammed.
Frequently Asked Questions
What is Complaint #4956509 about?
Complaint #4956509 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-11-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.