Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4953802
Complaint Overview
Complaint ID: 4953802
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: Texas
ZIP Code: 76001
Date Received: 2021-11-28T12:00:00-05:00
Date Sent to Company: 2021-11-28T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was alerted by XXXX XXXX that a PayPal /sync credit card was opened in my name ( using a previous last name ) I did not open this account. I called the company and they told me it was a previous last name and a different address but wouldn't tell me that information. They did close the account but it has dropped my credit score XXXX points! I disputed with XXXX and XXXX and both sent me emails saying that the account had been verified!!!!! Ugh! Obviously someone has my info and I don't know how to fight this. Today I received another notice but the name of the new card is not listed on my credit report yet. I am terrified they are opening any account they can? Please help me
Frequently Asked Questions
What is Complaint #4953802 about?
Complaint #4953802 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-11-28T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.