Money transfer, virtual currency, or money service -- Lost or stolen check -- Complaint #4953605
Complaint Overview
Complaint ID: 4953605
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Lost or stolen check
State: California
ZIP Code: 95377
Date Received: 2021-11-28T12:00:00-05:00
Date Sent to Company: 2021-11-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had XXXX XXXX close my account back in XXXX of XXXX and issued me XXXX cashiers checks XXXX for {$46000.00} and another one for {$5000.00}. XXXX XXXXXXXX claimed the checks have been mailed out and they would need to be signed for. XXXX weeks go by and not one check has been sent. No postal service people came to my home to have me sign anything. I have cameras to prove that as well. After informing XXXX XXXX they told me the checks are still in XXXX and haven't been mailed. I was told they were supposed to be overnighted and they weren't and on top of that they couldn't just stop the check and issue me the funds. After a week they declared it lost and the branch manager XXXX told me I can get my checks reissued and he would call me back to tell me when I can come in. After an hour all of sudden he tells me the checks were cashed but couldn't tell me where and who cashed it. All he said was there was a signature on the back that looked nothing like mine. Now he tells me I need to work with XXXX XXXX XXXXXXXX Fraud Department after XXXX months working with them and many affidavits later. They found it cashed at a chase bank but had no Information on who cashed them. Then XXXX XXXX then issued XXXX letters to get a response from Chase ; they sent letters on XXXX. After finally getting a response from Chase we came to find out someone fraudulently opened a chase account using my name and information. I had all my accounts closed with Chase back in XXXX of XXXX and was told the banking relationship was over and can never open an account again. So Im wondering how the XXXX can someone can possibly use my personal information on a fake license to open an account. I been cooperating with XXXX XXXX the whole time and they wont take responsibility for the lost checks. Chase knows I cant open an account so how and why would they let
Frequently Asked Questions
What is Complaint #4953605 about?
Complaint #4953605 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Lost or stolen check. It was received by the CFPB on 2021-11-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.