Mortgage -- Trouble during payment process -- Complaint #4950456
Complaint Overview
Complaint ID: 4950456
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Pennsylvania
ZIP Code: 19128
Date Received: 2021-11-26T12:00:00-05:00
Date Sent to Company: 2021-11-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I hold a mortgage loan ( # XXXX ) with Bank of America. I have never missed a payment on my loan. My monthly payment has never been late. I received letter from Bank of America that says that my bank ( XXXX & XXXX ) has placed a stop payment on my monthly mortgage payment to Bank of America. I called my bank and they told me that there is absolutely no stop payment on my account. I called Bank of America. They gave me vague answers and could not explain why my automatic mortgage payment was stopped. They promised me that it will be corrected. I made that monthly payment over the phone. After one week, I received another letter from Bank of America that demanded payment from me and the letter threatened me that if I do not make payment I will be charged late fee and it will affect my credit score. I called Bank of America again and was told that I should ignore that letter. There is nothing I should do. I received another letter that says that they are unable to draw money from my bank due to stop payment. I called Bank of America again and they could not explain to me. They want me to setup automatic payments again, because they made errors. I feel that Bank of America is harassing me through this process. I have wasted several hours. The threatening letters actually are nerve recking. I suspect Bank of America is deliberately not fixing this problem and wants to charge me for their errors.
Frequently Asked Questions
What is Complaint #4950456 about?
Complaint #4950456 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.