Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #4946165
Complaint Overview
Complaint ID: 4946165
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Traveler's check or cashier's check
Issue: Problem with customer service
State: Tennessee
ZIP Code: 37075
Date Received: 2021-11-24T12:00:00-05:00
Date Sent to Company: 2021-11-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I went into Chase Bank XXXX, XXXX location on XX/XX/2021 around or close to XXXX XXXX XXXX to deposit my convenience check pursuant 26 CFR 1.6050W-1 ( 5 ) ( ii ). When I walked in I was greeted by XXXX XXXX. There wasnt any bankers available so I waited until XXXX XXXX told me that she was available. I told her I wanted to deposit my check and because she was familiar with my convenience check she called her back office for assistance. Whomever she spoke with told her it was ok to deposit the check and she did exactly that. I told her I wasnt sure that it could be done or not that I had been studying and after reading the company agreement I thought to give it a try. I was amazed that it was really a thing. ( XXXX ) days later I came back with more because and was told I couldnt deposit my checks after ( XXXX ) days prior I was told I could. I was embarrassed how the employees handled me on XX/XX/2021. I asked if I could get something in writing as to why I could not deposit my check and the branch manager XXXX XXXX told me no. On XX/XX/2021 I went to swipe my card and it was declined. I went to check my mobile app and an error message popped up stating " we locked your account due to suspicious activity. I immediately called the number they provided and there was a XXXX hour hold so I went into a the closes branch to where I was at that time. The lady that was there was phenomenal and tried her very best to assist me. She called her back office and we spoke to a guy by the name of XXXX if Im not mistaken. He couldnt really help so after being there for around XXXX in a half hours I left. I am not sure why I am being punished for depositing my check when I was told that I could? I have had other reach out stating that they called in to that exact same branch in XXXX and was told that I scammed the bank. I have been stressed, my XXXX XXXX has been extremely high, and on top of that my lights have been disconnected because I could not pay my bill due to the bank holding my personal funds. I have not been able to feed my children and I will be seeking litigation for the damages. I did no wrong. If it was against chase bank policy to deposit convenience checks I would have appreciated XXXX just saying that. Now Im without a bank account. They closed my son account, and it now seem to be a block on my business bank account. My application was an instrument used to open the account. That instrument is sold as a security and with closing my account I ask for my original instrument back. I will look up Chase bank XXXX XXXX and file a lawsuit again them.
Frequently Asked Questions
What is Complaint #4946165 about?
Complaint #4946165 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2021-11-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.