Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4945532
Complaint Overview
Complaint ID: 4945532
Company: Jpmorgan Chase & Co.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Utah
ZIP Code: 843XX
Date Received: 2021-11-25T12:00:00-05:00
Date Sent to Company: 2021-12-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Charges were made on my credit card in Wisconsin supposedly on a credit card. I live in XXXX Utah not Wisconsin. On the day of the transaction I was in XXXX, Utah. I have submitted proof to Chase with several documents that I was in fact in Utah, one of these documents was Notorized by my Credit union stating I was in their Branch on the day of the transaction. Another proof was a letter by my barber stating I was getting a haircut on the day of the transaction. As I stated to them how could I get to Wisconsin, make purchases and get back home on the day of the transaction. The purchases were made at a XXXX and a XXXX. As I told them why would I shop at these stores in Wisconsin when we have them both locally.I have sent this information to them twice and they still say I purchased them. Now they have reported to you as a delinquent and passed due account and my credit score is suffering.
Frequently Asked Questions
What is Complaint #4945532 about?
Complaint #4945532 was filed against Jpmorgan Chase & Co. regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.