Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4938123
Complaint Overview
Complaint ID: 4938123
Company: Guaranteed Rate INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Florida
ZIP Code: 33990
Date Received: 2021-11-22T12:00:00-05:00
Date Sent to Company: 2021-11-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Loan XXXX quotes us a refi on Friday XX/XX/XXXX with XXXX in closing costs, today XX/XX/XXXX he emails a different sheet with over XXXX in closing costs, XXXX XXXX. If I did that in my biz I would be fined and suspended by XXXX. How do closing costs go up XXXX grand plus over the weekend? XXXX should be fined for this kind of conduct. I have wasted time and a credit inquiry and am now outside the XXXX day period for all mortgage inquiries to count as XXXX What makes it worse is he sent me an email at XXXX XXXX XXXX XXXX XXXX XXXX I'm reaching out to follow up on your loan refinance, can you confirm your feedback on the email i sent you Friday? I would like to know how you would like to proceed? thanks, THEN at XXXX PM XXXX XXXX, Thanks for the update. The rates/cost went up from Friday and that's why I wanted to reach out since I never heard back. I'm attaching the updated estimate for you to view. I feel this cash out will save some money now even with the additional cost, but please confirm if you want to continue with this update. Also, if you feel you can improve your score in the next couple of months to get it up in order to get a better interest rate and we can also look into waiting. Please confirm after you review the XXXX estimate. thanks, Get Your XXXX XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4938123 about?
Complaint #4938123 was filed against Guaranteed Rate INC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-11-22T12:00:00-05:00.
How did Guaranteed Rate INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Guaranteed Rate INC.?
Yes, visit the Guaranteed Rate INC. company profile at readthecomplaint.com/company/guaranteed-rate-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.