Mortgage -- Closing on a mortgage -- Complaint #4937188
Complaint Overview
Complaint ID: 4937188
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Florida
ZIP Code: 33487
Date Received: 2021-11-22T12:00:00-05:00
Date Sent to Company: 2021-11-22T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX problems with the closing for our house on XX/XX/2021 ( XXXX weeks ago ) : 1. Our bank, Bank of America, still collected the payment for XXXX and has not sent us the money ( {$2000.00} ) 2. They also have not sent us our escrow monies ( {$5900.00} ) I called the bank 3 times, immediately after they took an extra mortgage payment and XXXX times over the next few weeks ( XX/XX/XXXX and XX/XX/XXXX ). The last time I spoke with XXXX on XX/XX/XXXX at XXXX. Each time they assured me that the mortgage payment was collected in error and that the money would be sent to me within a week. They also said they would send it express mail. It has been XXXX days ( XXXX weeks ) and we still do not have our money. What if we depended on that money ( especially the extra mortgage draw? ) to pay rent or eat? This is unethical and unacceptable! Please advise how we can get our money.
Frequently Asked Questions
What is Complaint #4937188 about?
Complaint #4937188 was filed against Bank Of America, National Association regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-11-22T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.