Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4927964
Complaint Overview
Complaint ID: 4927964
Company: Bank Of America, National Association
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 139XX
Date Received: 2021-11-18T12:00:00-05:00
Date Sent to Company: 2021-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I called and spoked with a BOA representative, by the name of XXXX and requested she conduct 3 bank transfers from Bank of America : 1. {$2000.00} wired to my checking acct with XXXX 2. {$1500.00} transferred to XXXX credit card and XXXX. {$1700.00} transferred to XXXX credit card XXXX. The funds were released on XX/XX/XXXX, however XXXX credit card did not receive the transfer. For reasons unbeknown to me, XXXX issued a convenience check to XXXX Credit Card rather than a wire transfer like the others. According to BOA, the transfer was endorsed and deposited to XXXX XXXX on XX/XX/XXXX. I have since confirmed with XXXX that they did not receive the funds nor endorse the check and speculate that the check may have been intercepted. Please see copy of endorsed check. BOA and CFPB continue to report that XXXX received the funds and that the matter is closed. This information is incorrect. Please see enclosed XXXX Credit Card statements from XXXX and XX/XX/XXXX. I have yet to reach a resolution on this matter. Please see enclosed chain of effects.
Frequently Asked Questions
What is Complaint #4927964 about?
Complaint #4927964 was filed against Bank Of America, National Association regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.