Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4922986
Complaint Overview
Complaint ID: 4922986
Company: Better Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Missouri
ZIP Code: 65203
Date Received: 2021-11-17T12:00:00-05:00
Date Sent to Company: 2021-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This company falsely advertised on their XXXX that rates start at 2.10 % APR as of XXXX CST. I completed a Prequalification within 10 minutes of that advertisement and was offered a rate of 2.75 % with an APR of over 2.9 % with $ 6,000+ in points. They have a disclaimer that its for loans greater than XXXX with credit score of XXXX+. Both of which I fall into the categories of. In addition to they are also requesting deposit for services not rendered which is a complete violation and will further be addressed with the state regulators.
Frequently Asked Questions
What is Complaint #4922986 about?
Complaint #4922986 was filed against Better Mortgage, INC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-11-17T12:00:00-05:00.
How did Better Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Better Mortgage, INC.?
Yes, visit the Better Mortgage, INC. company profile at readthecomplaint.com/company/better-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.